Shipping policy

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed, it will be shipped to the address provided at checkout.

Please note that processing times may be longer during holidays, promotional periods, or due to unforeseen circumstances.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • United Kingdom: 7–15 business days
  • Australia & New Zealand: 8–20 business days
  • Europe: 7–18 business days
  • Rest of World: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information (when available).

Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation.

Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High shipping volumes
  • Public holidays

We appreciate your patience and understanding in these situations.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee address changes.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate and determine an appropriate resolution.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges that may apply in their country.

These fees are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

esvixo@outlook.com

We aim to respond to all inquiries within 24–48 business hours.